TERMS AND CONDITIONS

1. Introduction

1.1. These Terms and Conditions govern your use of the products and services offered by Hmam Qatar ("we," "us," "our," or "Hmam Qatar") through our website and other platforms.

1.2. By accessing our website, placing an order, or purchasing any product from Hmam Qatar, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

2. Ordering

2.1. When placing an order through our website, you agree to provide accurate, complete, and up-to-date information, including your name, contact details, delivery address, and payment information.

2.2. After placing an order, you may receive an order confirmation. This confirmation does not necessarily constitute final acceptance of the order.

2.3. Hmam Qatar reserves the right to refuse, cancel, or limit any order at its discretion, including in cases where:

The requested product is unavailable or out of stock.
There is an error in the product description or pricing.
The information provided by the customer is inaccurate or incomplete.
Fraudulent, suspicious, or unauthorized activity is suspected.
The order cannot be fulfilled for operational or delivery-related reasons.

2.4. If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund and Cancellation Policy.

3. Prices and Payment

3.1. All prices displayed on the Hmam Qatar website are in Qatari Riyals (QAR) unless otherwise stated.

3.2. Prices, promotions, discounts, and product availability may change at any time without prior notice.

3.3. The total amount payable for an order may include the product price, applicable taxes, delivery charges, and any other fees clearly displayed during checkout.

3.4. Payment must be made in full using one of the payment methods available on our website at the time of purchase.

3.5. Hmam Qatar reserves the right to correct pricing errors or inaccuracies. If an order has been placed based on an obvious pricing error, we may cancel the order and provide an appropriate refund where applicable.

4. Refund and Cancellation Policy

4.1. Customers may request cancellation of an order within 1 hour of placing the order, provided that the order has not already been processed, prepared, dispatched, or handed over for delivery.

4.2. To request an order cancellation, please contact Hmam Qatar as soon as possible through the contact details provided on our website.

4.3. Subject to applicable conditions, customers may request a return within 7 days of receiving the product for an eligible refund or exchange.

4.4. To be eligible for a return:

The product must be unused.
The product must not be damaged or altered.
The product must be returned in its original packaging where applicable.
The product must be in a condition suitable for resale.
Proof of purchase or the relevant order information may be required.

4.5. Certain products may not be eligible for return or exchange where permitted by applicable law, including products that are perishable, opened, used, or otherwise unsuitable for resale.

4.6. The customer is responsible for return shipping costs unless the product received was faulty, defective, damaged upon delivery, or the return is otherwise attributable to Hmam Qatar.

4.7. If a product is received damaged or defective, customers should contact Hmam Qatar as soon as reasonably possible and provide relevant details and photographs where requested.

4.8. Approved refunds will generally be processed using the original payment method within 5–7 business days after the returned product has been received and inspected.

4.9. The actual time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

5. Delivery

5.1. Hmam Qatar will make reasonable efforts to deliver orders within the estimated delivery timeframe displayed at checkout or communicated to the customer.

5.2. Delivery times are estimates and may vary due to factors including traffic, weather, operational conditions, high order volumes, or circumstances beyond our reasonable control.

5.3. Orders will be delivered to the shipping address provided by the customer at the time of checkout.

5.4. Customers are responsible for ensuring that the delivery information provided is accurate and complete.

5.5. Hmam Qatar shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or inaccessible delivery information provided by the customer.

5.6. Additional delivery charges may apply in certain circumstances where permitted and will be communicated to the customer where applicable.

6. Product Information

6.1. We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

6.2. Product images are provided for illustrative purposes and actual products may vary slightly in color, appearance, packaging, or presentation.

6.3. Product availability is subject to change without prior notice.

7. Governing Law and Jurisdiction

7.1. These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the State of Qatar.

7.2. Any dispute arising out of or in connection with these Terms and Conditions shall, subject to applicable law, be subject to the jurisdiction of the competent courts of the State of Qatar.

8. Limitation of Liability

8.1. To the maximum extent permitted by applicable law, Hmam Qatar shall not be liable for indirect, incidental, special, or consequential losses or damages arising from the use of our products, website, or services.

8.2. Our total liability in relation to any claim arising from a specific order shall, to the maximum extent permitted by law, not exceed the amount actually paid by the customer for the relevant order.

8.3. Nothing in these Terms and Conditions shall exclude or limit any liability that cannot legally be excluded or limited under the applicable laws of the State of Qatar.

9. Changes to These Terms and Conditions

9.1. Hmam Qatar reserves the right to amend, update, or modify these Terms and Conditions from time to time.

9.2. Any updated Terms and Conditions will be published on our website and will become effective from the date of publication unless otherwise stated.

9.3. Your continued use of our website or services after any changes are published constitutes your acceptance of the updated Terms and Conditions.